Default Store View China Traditional Chinese

Shipping Policy

Shipping Policy

1. Free Shipping Goods Worth over HKD 3000.00
2. Packaging, Grading Certificates, Insurance and Shipping.
3. Local & International Shipments. 
4. Order tracking methods.
5. Taxation

1. Free Shipping of Goods worth over HKD 3000.00

a. We offer free delivery services for the orders placed with us more than HKD 3000.00, however for the order value less than HKD 3000.00, you shall be advised the shipping charges when making the order, before checkout process.

Great news for ASIA region, we offer free delivery services for the orders placed with us more than HKD 2000.00, to certain destinations such as below:
Australia, Brunei, China, Indonesia, Japan, South Korea, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, Vietnam

b. For orders of any sum amount, we offer no shipping cost if the client procures the ordered goods from our facility

2. Packaging, Insurance, Certificate and  Shipping.

Each of our shipment is packed in a Gift Box, may it be loose diamonds or  Jewelry. In addition, we shall pack in several layers of bubble protection of paper and ensure it is packed in protective case. To ensure the safety of the goods, all shipments including Insurance covered.

Further, for your satisfaction, for sell only Certified Loose Diamonds, which carry a original and valid Grading Certificate from a reputed diamond testing laboratory.

For Jewelry we sell, it may be or may not be made from Certified Diamonds.

 In case the jewelry is made from certified diamonds, we will mention distinctively on our website and also show a copy of the certificate.

 We ensure clients that in such case the goods will be shipped to our client with a valid and original grading certificate only.

3. Local and International Shipments         

We do not any shipments to Hotels or P.O. Boxes.

To Find out which country we ship, please see the table below .

  Countries we can ship:                
  Country/Region   Country/Region   Country/Region   Country/Region   Country/Region
A Afghanistan C Curacao J Jamaica N Northern Marians Islands T Tahiti
  Albania   Cyprus   Japan   Norway   Taiwan
Algeria Czech Republic Jordan O Oman Tanzania
American Samoa D Demark Jost Van Dyke Islands P Palau Thailand
Andorra   Djibouti K Kazakhstan   Palestine Autonomous Tinian
Angola Dominica   Kenya Panama Togo
Anguilla Dominican Republic Korea, South Papua New Guinea Tonga
Antigua E East Timor Kuwait Paraguay Tortola Island
Argentina   Ecuador Kyrgyzstan Peru Trinidad & Tobago
Amenia El Salvador L Laos Philippines Turkey
Aruba Eritrea   Latvia Poland Turks & Caicos Islands
Australia Estonia Lesotho Portugal U U.S. Virgin Islands
Austria Ethiopia Lesotho Puerto Rico   Uganda
Azerbaijan F Faeroe Islands Liochtenstein Q Qatar   Ukraine
B Bahamas   Fiji Lithuania R Reunion   Union Island
  Bahrain Finland Luxembourg   Romania   United Arab Emirates
Bangladesh France M Macau Rota   United Kingdom
Barbados French Guiana   Macedonia Russia   United State of America
Barbuda French Polynesia Madagascar Rwanda   Uruguay
Belarus G Gabon Malawi S Saba   Uzbekistan
Belgium   Gambia Malaysia   Saipan V Vanuatu
Belize Georgia Maldives Samoa   Vatican City
Benin Germany Mali San Marino Venezuela
Bermuda Ghana Malta Saudi Arabia Vietnam
Bhutan Gibraltar Marshall Islands Senegal W Wallis & Futuna
Bolivia Grand Cayman Martinique Serbia Z Zambia
Bonaire Great Thatch Island Mauritania Seychelles  
Bosnia-Herzegovina Great Tobago Islands Mauritius Singapore
Botswana Greece Mexico Slovak Republic
Brazil Greenland Micronesia Slovenia
British Virgin Islands Grenada Moldova South Africa
Brunei Guadeloupe Monaco Spain
Burkina Faso Guam  Mongolia Sri Lanka
Burundi Guatemala Montenegro St. Barthelemy
C Cambodia Guinea Montserrat St. Christopher
  Cameroon Guyana Morocco St. Croix Island
Canada H Haiti Mozambique St. Eustatius
Canary Islands   Honduras N Namibia St. John
Cape Verde Hong Kong   Nepal St. Kitts & Nevis
Cayman Islands Hungary Netherlands St. Lucia
Chad I Iceland Netherlands Antilles St. Martin
Channel islands   India Nevis St. Maarten
Chile Indonesia New Caledonia St. Thomas
China Ireland New Zealand St. Vincent
Colombia Israel Nicaragua Suriname
Congo, Dem. Rep. Italy Niger Swaziland
Cook Islands Ivory Coast   Nigeria Sweden
Costa Rica     Norfolk Island Switzerland
Croatia   Norman Island      


For more information regarding shipping policies, please contact our customer service team to help you with whatever inquires you may have.

Below listed are the regions and related estimated transit times

Delivery to Mainland China

Delivery to Hong Kong
Couriers co./Order Amounts Local Courier Post... etc.
Est.Transit Time 2-7 Days
PIck up from our Facility Free Of Cost
Delivery to Mainland China
Couriers co./Order Amounts EMS /SPEEDPOST / MALCA-AMIT / BRINKS / FEDEX
Est.Transit Time 7-14 Days
PIck up from our Facility Free Of Cost
International Shipments
Region Est.Transit Time
U.S.A. and E.U Countries 7-14 Days
Asia 7 -14 Days
Other Regions 7-14  Days


Remark: The above transit times are estimated and for reference only.

 All efforts will be made to effect shipments to reach clients in shortest delivery times.

Our  Customer Service representatives, will notify clients of the safest and fastest shipping arrangements for clients convenience.

4.Order Tracking Methods.

While shopping with 16diamonds.com, you can check the order status online. We shall send your ordered products, along with the necessary Insurance, Quality Certificate and Address, contact details to the nominated courier upon effecting the shipment.

After effecting the shipment, we shall advise you by your provided email address the following details immediately.

1. Air Way Bill Number (or the Tracking Number,)

2. Date of Shipment

3. Couriers’ name  .

4. Estimated Transit time ( Estimated  time is for the goods to reach to you)

This shall help you to verify and track your shipments either by checking the status online from the   couriers’ website, in case the shipments do not arrive on time, you can write to us anytime on the  email address-support@16diamonds.com

5.Destination Inland Taxation.

Goods  shipped by us from Hong Kong, which is a duty free zone does not attract any sales tax.

However at for the countries mentioned by us, we have provided a duty and tax calculator which advises you of the duty and tax regulation in your country as applicable.

16DIAMONDS.COM, shall collect the duty and taxes as applicable for each shipment in advance. This enables easy transit passage, and aiding those clients who are not familiar with the customs formalities.

These duty and tax charges can also be referred on www.fedex.com should you wish to pursue the matters.

However there are limitations, for some of the countries for which the data is unavailable for now. We will check with the courier officer and revised the taxes & duty amount to you as soon as possible.