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Order Cancellation

Order Cancellation  ( Cancellation of an Order )

To request cancellation of an Order or a Product, please send an e-mail to www.16diamonds.com’s Customer Service Department at. support@16diamonds.com does not guarantee acceptance of a cancellation since Product(s) may already be in the process of production or have been placed with www.16diamonds.com’s inventory department or warehouse for shipment. Without prejudice to the foregoing, you may only make a cancellation request for Orders that are “In Processing”.

Cancellation if accepted, may take up to 21 business days to process from the date of your request.
In the event of cancellation of an Order, the payment processing bank may charge a processing fee. Such fee shall be charged to your credit/debit card and will not be refunded