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International Orders

International Orders /( Shipping and Delivery) 

We assure our clients of dispatching the goods through some of the best and dependable couriers in the industry.

We offer free delivery services for the orders placed with us more than HKD 3000.00, however for the order value less than HKD 3000.00, you shall be advised the shipping charges when making the order, before checkout process.

For ASIA region, we offer free delivery services for the orders placed with us more than HKD 2000.00, to certain destinations such as below:
Australia, Brunei, China, Indonesia, Japan, South Korea, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, Vietnam

To Find out which country we ship, please see the table below .

  Countries we can ship:                
  Country/Region   Country/Region   Country/Region   Country/Region   Country/Region
A Afghanistan C Curacao J Jamaica N Northern Marians Islands T Tahiti
  Albania   Cyprus   Japan   Norway   Taiwan
Algeria Czech Republic Jordan O Oman Tanzania
American Samoa D Demark Jost Van Dyke Islands P Palau Thailand
Andorra   Djibouti K Kazakhstan   Palestine Autonomous Tinian
Angola Dominica   Kenya Panama Togo
Anguilla Dominican Republic Korea, South Papua New Guinea Tonga
Antigua E East Timor Kuwait Paraguay Tortola Island
Argentina   Ecuador Kyrgyzstan Peru Trinidad & Tobago
Amenia El Salvador L Laos Philippines Turkey
Aruba Eritrea   Latvia Poland Turks & Caicos Islands
Australia Estonia Lesotho Portugal U U.S. Virgin Islands
Austria Ethiopia Lesotho Puerto Rico   Uganda
Azerbaijan F Faeroe Islands Liochtenstein Q Qatar   Ukraine
B Bahamas   Fiji Lithuania R Reunion   Union Island
  Bahrain Finland Luxembourg   Romania   United Arab Emirates
Bangladesh France M Macau Rota   United Kingdom
Barbados French Guiana   Macedonia Russia   United State of America
Barbuda French Polynesia Madagascar Rwanda   Uruguay
Belarus G Gabon Malawi S Saba   Uzbekistan
Belgium   Gambia Malaysia   Saipan V Vanuatu
Belize Georgia Maldives Samoa   Vatican City
Benin Germany Mali San Marino Venezuela
Bermuda Ghana Malta Saudi Arabia Vietnam
Bhutan Gibraltar Marshall Islands Senegal W Wallis & Futuna
Bolivia Grand Cayman Martinique Serbia Z Zambia
Bonaire Great Thatch Island Mauritania Seychelles  
Bosnia-Herzegovina Great Tobago Islands Mauritius Singapore
Botswana Greece Mexico Slovak Republic
Brazil Greenland Micronesia Slovenia
British Virgin Islands Grenada Moldova South Africa
Brunei Guadeloupe Monaco Spain
Burkina Faso Guam  Mongolia Sri Lanka
Burundi Guatemala Montenegro St. Barthelemy
C Cambodia Guinea Montserrat St. Christopher
  Cameroon Guyana Morocco St. Croix Island
Canada H Haiti Mozambique St. Eustatius
Canary Islands   Honduras N Namibia St. John
Cape Verde Hong Kong   Nepal St. Kitts & Nevis
Cayman Islands Hungary Netherlands St. Lucia
Chad I Iceland Netherlands Antilles St. Martin
Channel islands   India Nevis St. Maarten
Chile Indonesia New Caledonia St. Thomas
China Ireland New Zealand St. Vincent
Colombia Israel Nicaragua Suriname
Congo, Dem. Rep. Italy Niger Swaziland
Cook Islands Ivory Coast   Nigeria Sweden
Costa Rica     Norfolk Island Switzerland
Croatia   Norman Island      


For more information regarding shipping policies, please contact our customer service team to help you with whatever inquires you may have.

We at the 16diamonds.com shall use the following couriers to deliver the Products to you:

(i)FedEx. (ii)Malca Amit. (iii)Speedpost. (iv)EMS. and (v)Brinks.

The choice of courier depends on the value of the Product and the destination country/area of delivery. Notwithstanding the foregoing, www.16diamonds.com shall have the sole and absolute discretion to choose the courier for delivery of all Products.

Please note that there will be no deliveries to P.O. boxes.

www.16diamonds.com provides a worldwide delivery service and shipment shall take approximately 7-14 business days for loose diamonds and 14-21 business days for jewellery upon receipt of payment (special orders excepted).

Expected transit time:

When you place an Order, 16diamonds.com will estimate shipping and delivery dates for you based on the availability of your Product(s) and the Delivery Address. The estimate shipping date will be shown in your order form. After placing the Order, you will find both the estimate shipping and delivery dates in the Order confirmation by e-mail.

While www.16diamonds.com shall make every effort to deliver the Products on time, there may be unexpected delays in production. Please note that shipping and delivery dates are for indication purposes only and are not guaranteed.

The title to a Product passes from www.16diamonds.com to you upon the Product being delivered to you. www.16diamonds.com shall not be liable for any loss or delay due to incorrect or invalid information supplied to us. www.16diamonds.com shall also not be liable for carriers’ delay or damage in transit. Any loss, destruction of or damage to a Product after risk has passed to you will not release or exonerate you from your obligations under these Conditions.